Refund Policy

Because restaurants prepare food to order, refunds are reviewed on a case-by-case basis through Klean Eats support.

You may be eligible for a refund if

• Your order was not received.
• The wrong order was received.
• The restaurant cancelled the order.
• There was a substantiated food-quality issue.

How to request a refund

1. Open the order in My Orders.
2. Use the "Report an issue" option or email baifi@baifisystems.com with your order number and a description of the problem.
3. If possible, include a photo.

How refunds are processed

Approved refunds are issued to your original payment method through Stripe. Processing typically takes 5–10 business days depending on your bank.

Not eligible

• Change of mind after the restaurant has begun preparing your order.
• Subjective taste preferences without a substantiated quality issue.

Contact

Email baifi@baifisystems.com.